Many satisfied transactions at this store until last week when I returned 2 mens no-iron dress shirts from online purchase. We are embarking on a 3 week cruise and will wash the shirts onboard at least twice. Once we received the shirts, my husband was satisfied with the quality and fit and I machine washed and dried per instructions. Both shirts were wrinkled and would have been unwearable without ironing. Upon returning them to the store, the young lady helping me with the return said she had the same objection with another customer and made the return. When I described the washing method , a male clerk overheard and announced they could not process the return since I had washed them and quite begrudgingly offered a store credit. I complained and said they were not 'no iron' as publicized online and here was the evidence only available after washing! He said he had been with the company 17 years and I could only get a store credit at Nordstrom Rack but if I had bought them at Nordstrom then could have had a refund. Really?
They have a great collection, and I always find myself spending more than I wanted coming in.
Friendly staff and a clean store. Aisles in the shoe section are a little tight. Good deals can be found. The store is busy.
I was a little hesitant to go to this location because of the reviews, but it was the nearest location so I took a chance. The customer service was great, and the store was very organized. By the time I left the store was very busy, but the staff was still very friendly. The dressing rooms were well maintained, and all of the inventory was well organized. Highly recommend the location.
You can browse around with no interruptions. They've got good deals, especially on handbags and shoes. Their shoe selection is good, especially if you've got lengthier feet; they carry up to size 13. As a size 11,I can always find cute, affordable, shoes there. My only issue is the line is usually a long wait.
Nordstrom Rack Gateway is a US Clothing Store based in Austin, Texas. Nordstrom Rack Gateway is located at 9607 Research Blvd, Austin, TX 78759, USA.
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