Of the 4 people I spoke to/dealt with on this issue (2 of whom were managers), not one apologized for the inconvenience, the defective zipper, or the wait. Ugh. I understand that sometimes things are defective. I don't understand poor customer service.
Employee O217245 was courteous and friendly. Several months back, I had purchased several items and had to return one item. I had my receipt and she ensured It was an efficient and smooth transaction. I look forward to doing more shopping around the holidays.Excellent quality and value.
Such poor customer service. Zipper broke after one wear on a dress that I love. I called in to see if they would replace the dress, and they told me they would put a new zipper in. Great! But when I brought the dress in to the store, they said that I had to take it to be repaired at an alteration spot of my choosing, come back (again) with the receipt, and then they will reimburse me. Could they not have told me that over the phone when I first called to ask them to replace the dress?!?! I'm here waiting well over 10 minutes while the manager chatted with a customer at checkout and the exit because, apparently, she forgot I was waiting.
Talbots is a US Clothing Store based in Austin, Texas. Talbots is located at 2901 S Capital of Texas Hwy, Austin, TX 78746, USA.
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