Absolutely wonderful library! They have a very good selection of books for adults, as well as a HUGE kids area, complete with a variety of books & educational DVDs. They have awesome programs for kids (from my experience, they are always free), from reptile/dinosaur shows to summer reading programs that you can get points & prizes. They recently started their "little helpers" class where children are going to meet professionals from the community, like firefighters & dentists. They have story times, arts & crafts and many other great groups for children of various ages. They also have some cool things for adults- classes for computers,...they are actually doing a knitting/crocheting for a cause class over the summer. The staff are all friendly & kind. Our family is so blessed to have such an amazing library in our community. I am very happy that our children have a safe environment where they can go to learn and explore and are welcome to be their normal selves.
After years of coming to this Library. I am hurt by there lack of respect and compassion. I rented a movie and had to leave the state due to death in the family. A friend kindly paid for the movie and when I returned i still dropped off the movie. Spoke with 3 ppl Veronica, Donita, and Karen. The last 2 are a manager and office director. Not 1 had the slightest bit of compassion. Cut me off when speaking and had a your wasting my time attitude. Movie and $19 wasted. . .
I hate this place. I went once to see if they could proctor exams for me and they were going to charge a ridiculous amount for me to sit at a desk by the main desk. No secluded area free from distractions of people coming in or when events were held. Not entirely their fault, but I was not impressed and went elsewhere for my proctoring. I went there again to get a library card and check out a book. I was told that I needed something with my current address. Every thing I have is from my permanent address out of town as I'm a college student and move a lot. I was very discouraged and the lady was completely unsympathetic and borderline rude. Do kids need to show that kind of proof? I was in San Francisco and was able to get a library card with my Texas ID! It's such a disappointment every time I go. I'll get my library card and happily pay the fee elsewhere!
I'm rather amazed that this gets high marks from those with kids - it is because I have a child that I will be seeking out alternative options. We moved here from CT where the local public library was wonderful - it had castles and dress-up chests and mountains of stuffed animals that toddlers were actually allowed to play with as they wished. Here, they don't even let the kids touch a stuffed animal, and the one play area is actually out-of-bounds when an activity is not in session. The people who man the desk in the children's section could not be any less interested in children. I guess when you have never seen better, this is adequate, but I hope I can find a better, more child-friendly library. Update: I did!!! The Round Rock public library has a pretty nice, well-stacked play area where my daughter has been made to feel utterly welcome when she behaves like well, a toddler. Plus, the librarian manning that section actually KNOWS kid's books and is generally charmed by kids. Things like this DO matter!
We booked the private party room in November of 2014 for our daughter's baby shower and the staff was amazing and the room was great! Everything went off without a hitch. But the real kicker is the refundable deposit. After having a newborn and moving and everything we totally forgot about it. December 2016 they hunted us down and made sure that we got our deposit back- that's saying a lot. We will definitely be using their services in the future!
Wells Branch Community Library is a US Library based in Austin, Texas. Wells Branch Community Library is located at 15001 Wells Port Dr, Austin, TX 78728, USA.
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