Then two no English speaking guys need it some help, obvies that the sales person Melvin couldn’t comunicate with them, I ask if I could help and the guys said yes, please.
I really like macys I always shop online but some times I go to the store to check it out what I cand find. But I really don't like shopping at store some times the staf is really rude. Js really rear when u can find someone nice in this store. Good deals in fragrance and you get macys cash back go and check it out btw sometimes they don't let u use coupon and double check on deals online becouse sometimes is cheaper online
So, husband and I still waiting for Melvin to help, waited for 5 to 8 minutes, saw him going around, us with the shoe on our hands kind of following him, but he just didn’t bother. At that point I got unhappy, ask other customer service rep if they can help me, they notice what was going on and apologized, the elder couple heard the situation and the lady approached us and stated that it wasn’t the first time Melvins behavior towards them, it had happen before.
Sunday 11/12 husband and I are shopping for men’s shoes at the Barton Creek mall (Austin).
Dora was fantastic in cosmetics. She found me everything I wanted and had great suggestions.
Ask for a manager, Megan at the time, explain her the situation and Assure me that his manager would be notified about the issue. I really hope some one pay attention to this person.
Well at this Point I really didn’t understood what’s Melvin’s problem, right away you can notice his upsetting reaction. So no luck getting what the guys need it, with a very ugly frown in his face and a very rude way offer an option which didn’t work, ask for a different shoes and he just respond, that was not available either, left everything on top of the counter and walked. The guys ask what department I was, so if they need it more help they will come for my help, which I explain to them that husband an I were just shopping like them, kind of embarrassed, they said thank you for the help and apologized.
IT just upsets me very much to see people who are supposed to be a attending ( a sales rep) as customers service being very RUDE, UGLY and in a way DESREPECTFUL to the customer.
On 11/24, I arrived at the Macy’s store and was given a Apple Watch and left my daytime planner in jewelry. My best friend who purchased the watch waited for a hour and thirty minutes for assistance from management to review tapes and check lost and found. When I returned from the Apple store I waited another 30 minutes and finally Ms Jackson took us upstairs and was told by Manager G Donavan that they would review the matter and contact me if located. I thank God for Ms Syntera Maryland as she assisted me greatly and remembered what route I took and I retracted my steps and located my Daytime planner. I want to personally thank the Apple Store in Barton Creek Mall as they stopped immediately and reviewed the tapes and provided excellent customer service and helped me realize where I left my planner whereas Macy’s didn’t seem like they could not.
One of my favorite stores to shop, specially when I’m shopping for my husband.
I notice this sales rep at the shoe department, Been rude and ugly to an elder person and husband, but ok we all have bad days.
And yes I understand, we all have a bad day, we are still humans and trust me that’s the first think I keep in mind in this situations, but this person goes way far than that.
My experience there was very bad. No one was there to check me out at all. Tried to return an item that I bought for my brothers, which didn't fit. They were clearance items and said that the items were worn. I asked if there was anything else I could do, she did not try to help me, she was the manager. She didn't even tell me to call customer service to see if they could help me at all. I don't mind no but at least try to show some remorse for your customers. Very bad service at Macy.
Macy S is a US Department Store based in Austin, Texas. Macy S is located at 2901 N Capital of Texas Hwy, Austin, TX 78746, USA.
Please contact with Macy S using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Macy S opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Department Store in Austin