A lot a things to buy. As you enter the store sometimes they greet you. The staff doesn't bother you while shopping but if you ha e some question theres nobody near you to help. Love the variation of product. I don't mind buying at the store with time in my hands.
Overall, the staff needs to be aware of the store and the customers.
I've been using this Ulta location for many years to get my haircut Girard Comparan is an amazing stylist. A true artist. Everyone there is warm and friendly and helpful they're like family I love this place the products I get are always just what I need is reasonably priced I love their points system and use that as well
Yeah. Probably won't be using THIS salon again. I have a busy schedule, so I booked my hair trim appointment online. Got there about 40 minutes before my appointment. I was told that the site, "sometimes gets the schedules messed up", and that my stylist didn't have room for me? No problem - I wait to see if I can be worked in, as coming another day is not an option. I see OTHER clients coming off the street to get squeezed in. Another stylist came to me, and couldn't contain her "laughter", seemed flustered that I had taken her valuable time? Anyway, as I'm trying to tell her what I am needing, other RUDE stylists interrupt to have lengthy discussion about her upcoming appointments. Okay. She took off about a quarter inch; I had to tell this master stylist twice how to trim my rockabilly bangs....left her chair sopping wet because I can sense when I am being RUSHED - then when I pay, find she.charges $54.00?!?? For a half-***ed haircut? And to leave with sopping wet hair, no product, no styling? Clearly, the messed-up website booking is the customer's fault. Oh - and as she is cleaning up my bangs, after I directed her HOW to do them, tells me, "Not everybody looks good with these short bangs!" I told her, "yeah, well I wear what I WANT, not what people think I should." So let's insult the client's taste now. I will not be back. For what I "got", I should have gone to Supercuts for $7.00. Lesson learned!!!
People need to watch their kids... The staff seems too busy checking their phones to be concerned with customers. I saw this one lady letting her daughter play with the tester samples. Totally not cool at all.
Me and girlfriend went today where approached by one the employees who at first seemed like she was welling to help. But when she was asked for a specific color of lipstick she attacked like she was asking if they sold a loaf of bread. Obviously she just wanted to know if they had that color or not can you not now the difference between lipstick color or anything else you if can't even give a honest answer yes or no. Then she made her feel uncomfortable and followed me her around like she was going to walk out the door right up till we checked out at the register. You guys need to train your employees to give better customer services when it comes to helping people and make them now the difference between honest and dishonest people that walk through your doors just asking for help.
Ulta Beauty is a US Hair Care Studio based in Austin, Texas. Ulta Beauty is located at 9500 South Service Road SB, IH 35, Austin, TX 78748, USA.
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