I have use Allstate Insurance through Mr. Escobar for many years. They have always
Agent refused to help solve an issue with my account and told me I needed to go online to fix it. The issue was caused by an agent making a mistake when putting my email address into my account. A correct email is needed for a multi policy discount. Agent was condescended and even admitted to being rude. I ended up calling another All State agency close by where they were more then willing to easily fix the mistake and ensure that I didn't lose my discount. Please consider not using Homero Escobar as the customer service st this office is poor, condescending and rude.
Great location, great service, honest man with fantastic pricing and very professional.
Rude and Unprofessional. Within one phone call I canceled my polices and filed a corporate complaint. The least professional and condescending person I have ever done business with.
answered my question in a timely manner. I hope to use them for many years to come.
It only took one phone call to this office to change my intent from renewing my policy to cancelling it entirely. I hope Mr. Escobar and his team can learn to handle themselves with more professionalism than I received today. I cannot recommend any business that does not prioritize customer service when dealing with such an important purchase as insurance. The next call I made was to a competitor who earned my business by being respectful of my time and not being dismissive of my questions.
Allstate Insurance Agent Homero Escobar is a US Insurance Agency based in Austin, Texas. Allstate Insurance Agent Homero Escobar is located at 730 W Stassney Ln Ste 230, Austin, TX 78745, USA.
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