You got to love the prices & selection of inexpensive liquors (cheap booze).
Very rude
Great selection of innovative, low-priced new brands.
I'm a regular to this store. Great selection and expanding. Owner is very helpful too.
If I could give this store 0 stars I would. On 7/23, I made a stop at Ace Liquor since I was in a hurry and couldn't get to my normal liquor store. I purchased Martini & Rossi Sparkling Rose mini bottles (4 total). Upon opening the first bottle, I noticed a weird smell and color to the product. There were no bubbles, fizz, or carbonation in the product. It smelled of vinegar and had a brown color. I decided to taste a bit and yes, it tasted as bad as it looked. Rotten! I went ahead and opened a second bottle just to make sure it wasn't a fluke thing, but indeed the other bottle was expired/rotten as well. On 7/26, I was able to return to the store to express my concern. I even brought a little cup with me so I could show Manuel the quality of the product. His attitude was harsh, short, and unapologetic. He said I couldn't open the bottle in the store because they didn't have a license for opening bottles... yes, in a liquor store!? He took the product from me saying that he is not authorized to give refunds. He was the only person in the store, who else is supposed to give refunds? I know this isn't the first time someone has asked for one. Instead, he said he would have the distributor check out to the product when they visit within 1 week to determine what is going on with the product and I should check back in. This all sounded so fishy to me. A few days later, I thought I would try to reach the owner of the store assuming that he/she would have a little more concern for the situation. I spoke to Manuel on the phone who took my phone number. I ask him that he relay this message to the owner, "I would like a call back today to discuss the situation." I NEVER received a phone call from the owner. Here we are today, 8/3, and I call the store back because at this point the distributor should've visited and accessed the expired product, right? Wrong. This time I spoke with the owner, Bonny. After I explained the situation, he told me the distributor wouldn't be there til this Friday, 8/5, and I would hear back from them then. I questioned him as to why I haven't heard from him. He copped a major attitude saying, "you wanted me to call you just to tell you the same thing Manuel did?" To which I replied, "YES, YOU ARE THE OWNER OF THE STORE, DO YOU NOT CARE TO FOLLOW UP ON YOUR CUSTOMERS OR TO EVEN LEND AN APOLOGY?" Granted I've never bought expired liquor before and tried to return it, but this seems beyond ridiculous and inconsiderate. We'll see what happens on Friday. At this point, I don't care and would rather not have to talk to them ever again. I honestly feel cheated and completely taken advantage of. It's not the money I'm concerned about, but the treatment of their customers. Please please stay away from this business. I am a big proponent of small businesses, but being a small business doesn't mean you get to take advantage of your customers and expect people to keep coming back. Never again! On top of this horrid experience, the inventory and shelves are covered with dust and everything is overpriced.
Ace Liquor is a US Liquor Store based in Austin, Texas. Ace Liquor is located at 6400 S 1st St, Austin, TX 78745, USA.
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