Everything started as a great experience--got a quote quickly, very nice customer-service oriented representative. But then when it came to signing the papers, I was told I would get them by the end of business day, at the latest the next morning. I never received anything, and it's now been a week and a half. There was no communication regarding a delay or status, and when I inquired, I got no answer on the phone and no reply to my email. I'm a bit concerned that they took my personal information and then dead silence.
We have had insurance through Watkins since the early 70's. As with any business, you occasionally get an agent that doesn't try as hard as others. But during those over 40 years, I feel that we have received Excellent service, top prices and treated like family!
Edit: Just as an update, the rep never ever got back to me.
I have been with this insurance co. for 22 years and have nothing but good things to say.They have always kept the lowest rate upgraded..
Watkins Insurance Group is a US Insurance Agency based in Austin, Texas. Watkins Insurance Group is located at 3834 Spicewood Springs Rd # 100, Austin, TX 78759, USA.
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