I don't usually ever review places but I felt it necessary to review these folks. People with big feet may feel obligated to come here because we don't have much option, but I suggest you shop around on the internet (not their website). I've been here multiple times and have always been disappointed. They don't seem to keep anything stocked and upon asking them when certain shoes will come back in they have absolutely no idea. I've also bought a pair of Nike's here that I ended up having an allergic reaction to within a day. The shoes were in perfect condition so I brought them back to return. They would not take them and told me to call Nike to handle the issue. I did as they said and Nike told me that Big Shoes should handle the issue because they are the retailer that sold them to me (I completely agree). So I had to donate a pair of size 16 $150 nikes that were less than 24 hours old and in brand new condition. They will not take care of you. They also tend to talk politics in back and you can hear the conversation over their half wall/partition. Apparently if you don't believe in their politics they think less of you. We have the internet folks, get a great deal on shoes online and save your gas/time. Avoid Big shoes, all you'll get is a Big disappointment.
Always great customer service and the shoes I need at a great price.
Nice to have a place in town focused on large shoes. Wish they had more options but understandable for the niche market. More wides would be great too. Nice clean store but annoying you can hear the owners on the phone from the other room and the sales associate while nice wasn't in the slightest bit helpful. It's apparently a serve yourself establishment. Still tho--BIG SHOES. Beggars can't be choosers.
This place used to be great and now is terrible. My experience--They no longer care about customer service or satisfaction. They are argumentative even when just giving honest and friendly customer feedback. They also do not listen to feedback from customers. I spent hundreds and hundreds with them over the years. I won't be back. Advice: Stay away.
Problems with initial order being wrong but when I emailed Customer Service. Lisa responded & resolved right away. Surprised me for them to have such good customer service! Great service and quality of shoes.
Big Shoes is a US Shoe Store based in Austin, Texas. Big Shoes is located at 2324 S Lamar Blvd, Austin, TX 78704, USA.
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