Horrible groomer. While Petsense may be a good organization in general, the groomer we got was horrible. Dog came back with a lot of skin scrapes and nicks and lost a toenail being put in and out of the holding grates in the back. He was a little traumatized from his haircut, we got a warning that he would be classified as a 'hard to handle ' pet with an additional fee next time. So she basically told us not to come back, which we won't. Everyone else who has groomed him fell in love with him.
Apart from the prices and inventory, the staff were friendly and helpful.
Want to rate no stars. Similar horrible experience with the groomer, wish I had seen the previous reviewers post. Sadly my rescue dog who needs more tlc was fired by the groomer today, I was told not to bring him back. I have had him there before and wasn't told there was a problem but somehow after full groom today she felt him a threat and wrote me a huge letter. I felt like I was kicked in the gut. If the groomer can't handle dogs and sends them all away she needs to find a different occupation. I don't see how they can stay in business if they send everyone away and say they will not be accepting them anymore. I was disappointed to see my dog needed to urinate badly once I walked him outside and his urine was dark yellow. The bather told me he did great just didn't like the dryer and had to be air dried. I just don't understand being told you can never come back without a plan to work with a higher needs behavior dog, specifically a rescue pup with a history of abuse. Very disappointed and would not recommend this business to anyone.
This pet store was okay. The products are a tad expensive, and their inventory was just a little limited. Though I understand why their prices are slightly high, it just didn't fit the price I had in mind for a travel dog carrier.
Always friendly and always have the litter our kitties use in stock.
Friendly staff, always helpful..
Petsense Austin is a US Store based in Austin, Texas. Petsense Austin is located at 7900 N FM 620 #110, Austin, TX 78726, USA.
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