I just bought a Jeep Wrangler from there and they made the process quick and painless! Easiest car buying experience I have ever had. Jonathan Alcala was my salesman and I would recommend him to anyone. They also took care of me after my Jeep was bought!
Since I can't reply to this answer given by the dealership, the service advisor asked another service adviser, $35 including install. When I went to the cashier, she asked my advisor and he went to ask the fellow service advisor, and he said he doesn't know why, should've been $35 total. My advisor said well that's what you gotta pay. $10 isn't much, it's the fact I expect to pay what was told. I should've gotten a written price. Learned my lesson, this isn't the Dodge Dealer to come to in Austin.
Your service department says $35 total install an air filter, yet they turn around and flip it to $45, for a filter I could have bought myself for $22 from my uncles dealership in Miami and shipped and installed myself. $28, plus $10 labor, plus shop fees, plus taxes, for something I could have waited on. Now that I'm moving to Austin, this dealership is defiantly not the place I'm coming to anymore after my regular dealer recommended Covert from San Antonio. I'm not coming here because I believe in paying the price I'm told, $35. I didn't agree to the price increase. May be only $10, but imagine what they would do if it was something else at a much higher price. I don't believe in these bogus games. You're own signs say no smoking within 15 feet of public doors, yet your employees are constantly smoking by the rear door. If Covert can't follow its own signs, makes me wonder if I really got synthetic oil in my vehicle.
Minor car issue on my way to Austin. These are the nicest people on the planet! Fixed me right up at no charge!! Ron, Tyler and Linda- today I’m THANKFUL for you. Houston Dodge dealerships have a lot to learn!! ❤️
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What a rip off. They charged me $160 + dollars for an oil change, yup $17 per quart. No car wash, no car cleaning. I just moved here from Seattle where for $70, you got oil change and a complimentary car wash. The staff were also not very polite, and they pretty much rush you in and out. Never, ever coming back. Also, my wife and I both buy new cars every two years, so you lost that too. Disappointing.
I am a bit disappointed and frustrated, as in the year I have had my vehicle, not once have I needed the service center to fix a problem until now. I called and had to leave a message, and when I finally spoke to a service tech. I was told that I needed to leave my car there, it would be about a week before they can look at it, and in the meantime, he said he had no "loaners" for me, and asked if I had another way to get around. Around? I work, and if I had another car, I would not have to have bought this one. With that being said when I purchased the vehicle, I bought the extended warranty (all the bells and whistles) yeah right. Along with leaving the car for a week, and no loaner, he also told me to call another Dodge service center to have my vehicle looked at. Wow! Thank you! but no thanks! How inconvenient is this when you need your vehicle checked for a water leak inside the vehicle!
Covert Chrysler Dodge Jeep Ram is a US Car Dealer based in Austin, Texas. Covert Chrysler Dodge Jeep Ram is located at 8107 Research Blvd, Austin, TX 78758, USA.
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