I have received phenomenal care here. I love the relaxed, everyone is welcome atmosphere. Some of the employees/doctors bring their dogs in with them and it just makes you relax and get some puppy love.
I am very happy with my care that I receive from this place. Lori Fox is amazing and helps me in every way possible. The staff is always nice. This place is even pet friendly.
I saw Katherine Van Noy last year and she was a fine provider but now she's not at this location so I don't feel bad rating this place so low. Good lord, every time I step into the front lobby I feel like I'm at a rave. The walls are BRIGHT green and BRIGHT blue, I'm talking neon colors. I didn't go to school to be a physiatrist, but I'm pretty confident that neon colors do not exactly help anxiety. I know this seems like a superficial review, but if you can't even decorate a place appropriately for your patients, how can I trust you to treat them appropriately??
50% of the time Lori Fox, APN cancels my sister's appointments. My sister also asked her for medical documentation that she urgently needs for school and she refused to give her one. She wants her to do either an in-patient or out-patient program first before she gives it to me. She urgently needs that for school because her studies has been affected by her situation. She gave her the Service for Student with disabilities packet for my college which she did not even read. That packet says that she needs a diagnostic report to get the SAS services.
Where do I even start. I am so disappointed by the way I was treated by this office. I felt like I was a burden to be a patient of Austin family mental health. I had only gone two times and I was on my way to my appointment and I live 40 mins away and I got lost so I called to let them know hey I might be a few minutes late my gps took me the wrong way. They said if I was even one minute past ten minutes late they will not see me so I said ok I'll be there in 12 mins by my gps. They said no sorry I begged to get a different appointment later that day she said no we don't do same day reschedules. And she was so rude and had no compassion that I was trying so hard to make it there. So I'll go somewhere where I'll be treated which normal proper respect
Austin Family Mental Health is a US Doctor based in Austin, Texas. Austin Family Mental Health is located at 2700 Bee Caves Rd #203, Austin, TX 78746, USA.
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