This store is horrible. Tried to get a door delivered to us, Evan the delivery manager puts you on hold and never comes back, tells you when his guys will "hopefully" make the delivery, they never show up. I ask for calls to stay in the loop, no one ever calls me. Then one day without notice I get a call they are at my house delivery the door and I wasn't even home! After my wife rushes home to accept delivery the door had dings all over it and we refused accepting delivery. NEVER AGAIN LOWES!
The most frustrating delivery experience including empty promises from staff and corporate and a complete lack of caring about me as a customer. I am on my 3rd delivery attempt due to Lowes rescheduling then delivering the wrong items. Word of advice: DO NOT ORDER APPLIANCES FOR DELIVERY ONLINE - GO TO A PHYSICAL STORE. All online orders go through one store and they are so badly understaffed and poorly managed. You will not have a quick or accurate delivery, multiple employees say this is how it is for everyone they encounter who order online. Never again will I buy from Lowes.
The usual short staffing so can't find anyone to help. Avoid buying flooring here. A comedy of errors with a flooring order. Bottom line is that it's a good Lowe's location, less crowded than most others around here.
Ordered a fridge to be delivered with a months notice. They couldn't pull it off. I offer to pick it up and they can't even find it to deliver it to the front of the store. Ryan only made the situation worse
Very helpful people particularly the woman running the installed sales department who seemed to have knowledge of the whole store......all five stars go to her!!!!!
Lowe S Home Improvement is a US Hardware Store based in Austin, Texas. Lowe S Home Improvement is located at 5510 S IH 35 Frontage Rd, Austin, TX 78745, USA.
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