We always like to support local small businesses. But if they lack, etiquette like Victor...then no thank you!
We hired these guys to come in and address it. Initially a guy named Victor came in and assessed the building. Our interaction with him was very casual and ok. He walked the site and inspected several rooms. We disclosed to him that the work has to be done outside of work ours. He made a recommendation and quoted the job to be about $140. They were going to drain the trap in our sink. He also mentioned that if additional work has to happen, there will be an extra charge. At the time, He did not have the proper equipment and had to send a separate crew to address the issue.
we get a very aggressive and unprofessional voicemail from Victor stating that: and I paraphrase" you did not hire a plumber out of a garage. If you don't understand that, we can not help you. Also, We can not get your part until next week".
His crew showed up about 1 hour and 20 min late stating they were in traffic. they opened the Pee-trap by a crew member who was in training and not as efficient. No additional work was done beyond the drainage. The water was still not going down. The main crew member who was very professional and nice explained the process and the need for the trap replacement. Ok, No problem; we said! However, he said it is a special part and has to be ordered in. We asked could this be done after hours? He said It can be possible. He then, gave us an invoice for $226. Bare in mind, the problem is not solved. So, we asked very nicely from the crew member:" Victor had quoted us $140, did something change?" he said it took longer. It's $140/hour. all of this was ok. Still no issues until about 20 min later....
We were shocked by his voicemail as we didn't think there were any issues. We had simply asked a question from the crew member which he handled very well. it was Victor, the owner, who had us very dissatisfied and offended. We will not be hiring this company any more. This type of unprofessional conduct should not be supported.
I have relied on Victor Barrera and his son for several recent jobs (Winter 2009). I have found them to be helpful and good problem-solvers, coordinating some difficult jobs, one involving a countertop installation, another a replacement of a tricky-access shower, and finally, a repair of an old-fashioned kitchen sink. These jobs were all for old houses in Hyde Park requiring a bit of tender loving care; Victor met these challenges well.
We had a bad odor, a sewage like smell, that spread across the office.
These men are very helpful and you can depend on them. Just because it takes for ever to order the things you need. Don't think OMG really, because they r just doing there jobz.you probly would want to have your whatever problem fixed then to not have it fixed my aunt and uncle own he bizzness and they work there buts off night or day
Barrera Plumbing is a US Plumber based in Austin, Texas. Barrera Plumbing is located at Austin, TX 78745, USA.
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