it's good good store it's new, but it is a good store
Customer service was great today, they realized they were busy and lacking a little but made the effort to help you as respectably and quickly as possible
Great customer service
Great
Do not do business with this company. They have no concept of customer service after the sale. We purchased shoes for my son 34 days prior and the sole was coming apart at the toe. We went in to exchange the defective shoes for a new pair and were told that they don't do refunds ever and exchanges are only done within 30 days AND if the shoes have never been worn. Who finds out a shoe is defective by never wearing them? Who buys shoes and never wears them? Their 'policy' more or less says as soon as you walk out that door, you are no longer a concern of ours, but thank you for your money today. Regardless of the fact that the defective shoe should not fall under this policy anyway, they do not post this policy anywhere in the store, only on the bottom of the receipt AFTER they have your money. They almost take pride in this 'policy' - each person I talked to up the chain of command couldn't have cared less about customer service or repeat business and stated the policy as a badge of honor. When I spoke to Anthony Charmonte, the regional manager, and explained he is the one with the relationship and credit account with New Balance so they should have some exchange process set up (like I have had to do at Academy before with my own defective shoe - an easy exchange I might add), he said yes, they buy shoes from NB, but there is "not some sort of magical place that they can send defective shoes". He didn't like when I asked if there is not this magical place, then where exactly does he think he is asking me to go to return them. After I asked for his boss' name and number, he hung up on me which falls in line with the customer service approach this ill-runned establishment is based.
Shoe Palace is a US Shoe Store based in Austin, Texas. Shoe Palace is located at 2901 South Capital of Texas Highway D03A, Austin, TX 78746, USA.
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