IT'S NOT WORTH THE SAVED MONEY.
Units are okay, there was no pest control of any kind and rats got into my stuff as a result
Rat poop and chewed food (probably drug in by the rats) was on my mattress upon arrival. This was after HEAVILY dosing our unit with rat killer. Not good.
They were incredibly nice at move-in and seemingly at move-out as well. Despite the rat poop and stains on our belongings and ON our mattress (they got inside the wrapping) after we set poison and traps before we closed the storage - we could forgive that because it happens. We were charged the day before we moved out and had been unable to contact them (they didn't respond to the email address we had been sent upon move-in and the contact form on their website was broken). The woman in charge kindly said she would have them reverse it and she would call us the next day with confirmation, SO we left on our way to do Dallas. After not hearing from her for 2 days, we called her and she was rude and explained that no, there was no way to get our money back for that month. Now, I'm getting around to writing this review because I looked in my account, another month later, and I have a pending charge for this storage company. So, not only did they not refund me that charge the day before move out, but they just charged me again a month after move-out. *Sigh* We move a lot and will not be using their company again.
The owner Lisa Gonzales was a B*TCH.... she wouldn't honor her listed prices and called me a name while talking to her over the phone... She yelled and hung up on me...I smell a lawsuit because this is a classic Bait and Switch case.
I know if you're reading this, you're probably looking into the least expensive place to store your stuff in Austin. You're thinking "is the saved money worth risking my stuff?" We asked the same thing and here's your answer:
I had this storage for 4 months I had no problems. I accidentally left storage unlocked, received a call from them to let me know. Would definitely rent from them again.
Pay the extra $20-$40 a month to store at a better facility. We wish we did!
Even worse is that they will tell you one thing to your face then another on the phone. In person, they said we were getting our money back and were all nice about it. Then a few days later, when we got to our new place in Dallas - the answer was NO YOU SIGNED A LEASE.
IT'S NOT.
We then tried to contact them about moving out 2 weeks before our move via email and contact form and got no response (we were out of the country). Then they yelled at us for asking for our money back when we moved out one day after rent was due (that's why we contacted them 2 weeks in advance).
A Mini Storage is a US Storage based in Austin, Texas. A Mini Storage is located at 2381 E State Hwy 71 Service Rd, Del Valle, TX 78617, USA.
Please contact with A Mini Storage using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find A Mini Storage opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Storage in Austin