The team over at Bicycle Sport Shop is passionate about what they do. I was looking for a 2018 model that was not yet released, so they went the extra mile to track one down and notify me when it was made available. When I got there, they made sure it was set up perfectly and even changed out some parts to make the bike road ready. These guys and gals definitely care about the community. Shout out to James and Carl fro the S. Lamar location!
The staff here all know their stuff. They aren't always looking to upsell everything and when you tell them your goal (even if it's to keep things as cheap as possible) they work with you on it. Mitchell has taken wonderful care of me every time I've visited the repairs counter and they'll even invite you back to learn if you ask how to do something.
I walked into the bike shop as a beginner with no knowledge about biking. Before gauging my price range or purpose, I was informed on the benefits of each style of bike, and I was given the opportunity to test many styles of bikes. Nothing felt rushed or pushed; the goal was to build a relationship instead of quickly moving product. I walked out with a great bike and my first desire to write a review. Look for Eric... he's the bomb
I am a very large, short older woman who has lost enough weight to try to ride again. I also have some special needs. I went to other bike shops over the past 2 months and no one offered to help me. I wasn't in BSS 10 minutes when approached by Ray. He got all the details of what I needed and found 2 bikes that could work or be slightly modified to work. Ray even put me on some kind of stabilizer to double check fit and made adjustments. He gave me advice on how I could get on & off bike safely. He really went above "just a job"! I can't say enough about the service and how I was treated like anyone else in the store, made my day!
Update: This shop will follow through on their promise to make sure you are satisfied even at their own expense.
GREAT SERVICE, NO PRESSURE
To management: PLEASE keep up this level of customer service!
I had a bit of an ongoing repair issue that was in no fault of Bicycle Sport Shop - The team reached out to the manufacturer to help get some replacement parts to get things working perfectly for me. It was an ongoing challenge to get my brakes working the way I wanted but with Rachel and Mitchell's continued help I am very satisfied. A big thank you to both of them and the service manager Stephen.
Visited BSP coming from California. Great selection, organization, product display, fair prices, and super friendly and helpful staff. Aaron and his colleagues even took their time to give us some pointers on sight seeing locations and some local restaurant recommendations. Felt very welcome and love their shop clothing line. Thanks guys!
Bicycle Sport Shop is a US Bicycle Store based in Austin, Texas. Bicycle Sport Shop is located at 517 S Lamar Blvd, Austin, TX 78704, USA.
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