Went in there on short notice because I was hearing an exhaust vibration. They put it on the rack and fixed it in a jiff without needing to order parts. They didn't even charge me! I will definitely come back to them if I need any further help with my car.
I've used Newberry for years and they have always been awesome to me. They are honest and do great work. Several times they have found trivial things wrong with my vehicle and just fixed it really quick for no charge. On the larger things they have taken good care of me as well. They also honor their guarantees. I had a starter motor replaced there and it went out again about 6 months later. They just redid it, no questions asked. I always recommend them to friends.
My car was towed in for fuel tank replacement on a Wednesday. They said would have part late Thursday or friday. I called Friday and they said would have part Monday before 4th of July holiday Tuesday. I Called Monday and said they would have it Wednesday. Called Wednesday... No. Called Thursday and they finally had the part. While I get they depend the suppliers they do have a choice in suppliers and should take responsibility to stick to timelines.
Why do I bother trying to go anywhere else! Went to Jiffy Lube to get an inspection because it was "convenient". What a laugh! Tech didn't show up, or showed up late and there is ALWAYS a problem. Not a Newberry. Had inspections done there and I was out the door in 10 minutes. Once, I got an inspection and oil change. 20 minutes and cheaper than anywhere else. They did make a mistake on a repair but the TOOK CARE OF ME! I learned my lesson. It's Newberry from now on!
Inconsistently Good. My radiator blew and I had to get my car towed to Newberry. They were really great with having it fixed within 2 days and the price wasn't horrible but they even let me pay half up front and half the next month. The service was good so I went back a 2nd time a couple of weeks later with a list of repairs during the week, on a Monday. I was told to come back on the weekend, it isn't as busy. I went back on the weekend and they told be to come back during the week. In my eyes, I was turned away twice and Im not a huge fan of my time being wasted, especially when I wake up early on the weekend to be there or leave work early during the week to drop it off, which I did in both of these instances. Now Im searching for another business to get my list of repairs fixed at. (There are 7 things on this list, not just an oil change, so it's quite a large amount of money to turn away)
Newberry Automotive Services is a US Car Repair based in Austin, Texas. Newberry Automotive Services is located at 2710 Bee Caves Rd, Austin, TX 78746, USA.
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