It's a great place for an oil change and tire rotation. It's an auto shop, they are in the business of the upsale just like anywhere else. I find Sun Auto to be competent but if you drop off your car, you will have to call and check in on the status because they have never called to tell me my car is ready. Way better than the now closed Groovy Lube that was up the way.
Set up an appointment for oil change the day before, so they got us in quick when we arrived for the appointment. Though they did try to sell me an air filter that isn't necessary, just meeds cleaning, and failed to mention stuff they typed up on the receipt slip that seemed pretty pertinent, like fluids low, but they didn't say whether or not the refilled them. And that the brakes were 85% worn, I'm more concerned about brake pads than an air filter that needs to be cleaned. Also, when I mentioned we had major auto repairs done at another service shop, the guy who we helping me pretry much stopped talking, and then asked me why I didn't just go there for oil changes. Kind of a catty statement, and now we will likely go somewhere else because of it.
These technicians "predicted" that I would have trouble with my truck! This was from taking my truck in for an oil change. I have never had any leaks from my truck's oil pan. Now, 4 days later, I have a oil stain in my driveway from my truck leaking oil and my coil heater is steaming! They also said my radiator needed to be replaced. I am fearful of what happened to my truck while it was in their shop. I am so angry! I am contacting authorities to see what recourse I have.
I called B&M Transmission told them my problem, Travis said oh I fix these all the time it should be 300 to 400 dollars. He called and said he needed 475 to look at it since he could not tell right away what's wrong with it. Then I got a quote for 4500 bucks because it was so bad. I said I can't afford that. He said he could call owner and try to reduce it. I said no. He then said I can buy a used one for 2500.00 and it comes with a 6 month warranty. I said fine. Then he calls and said it wont get here and that one was not available. So he said he can give me another one for same price but failed to mention that it only has a 60 day warranty until much later. Then he needed 1/2 down because the truck was over 10 years old. So now I'm out a ton of money and then Travis says it came in late on Friday and it would be done in Saturday. I called Saturday a couple hours before they close and he says it should be done. I then get a call when it's almost closing time and Travis tells me that it's not the right transmission and there is nothing he can do. Now again the price has increased and still no truck. Do not take your vehicle to this place. They will rip you off and Travis and his staff has no clue what they are doing. Be advised.
I've been getting my oil changed here for the last couple of years because it's the best deal in town. I also have had them do some work to my car and the prices seem honest and reasonable. The only reason why I won't give them 5 stars is because my daughter in law spent over $1000 to fix a problem with her car and the problem was not solved. She ended up having a Craigslist mechanic look at it and she spent $150 and the problem was resolved. But The guys at the desk are friendly and honest and I truly believe they were not able to diagnose her problem because their protocol doesn't give them the freedom to organically diagnose the problem. In any case, if you need an oil change you will not find a better deal.
Sun Auto Service is a US Car Repair based in Austin, Texas. Sun Auto Service is located at 405 W Slaughter Ln, Austin, TX 78748, USA.
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