I've only been to the office one time, and then paid the quarterly charge for a year... which was supposed to guarantee quality care and a schedule that wasn't over-booked. I called to get in when I was very sick, and they didn't have time for me. The receptionist asked me what I thought it could be, and assessed from there that I should just go to urgent care -- but I don't know what I have because I'm not a doctor. I don't know why I was paying that fee to be dismissed. They should have some flexibility for sick appointments. I'm changing my primary doctor right away.
They no long listen to what you have to say. I had concerns about my health that were ultimately ignored and brushed to the side. Use to love this place but now it has changed for the worse.
I have been going for two years and found the staff kind and knowledgeable. They take extra time if needed. There is an additional fee for this convenience, however.
This place used to be wonderful. In fact, when I first started with them a few years ago I wrote a raving review about my experience. I hadn't experienced such personable care before. Slowly, it began to take on the characteristics of a typical over booked doctor's office. It's easy to tell the front desk staff and nurses are unhappy too, as their once friendly smiles and cheerful attitudes are non existent. If the nurses and administrative staff are not happy, it sets the tone for the rest of the practice (regardless of how great the doctors are). I miss the good ol' days. Bring back those original doctors and keep your nurses and administrative staff happy. Otherwise, nothing sets this place apart from the typical doctors office down the street.
I am very unhappy with my experience. I have been going to this office for 6 years and it seems like things have recently changed, and they have become money hungry. I went in for an annual appointment and because I spoke about something that the provider did not consider to be an “annual appointment” concern the office charged me for two visits when I only had one. In the past my prescriptions were always refilled during my annual appointment, but this year I was told I need to schedule a separate appointment, thus being charged for a third appointment when in the past it was all taken care of at one appointment. All of these charges are on top of the medical home fee and with insurance. I am finding a new doctor ASAP.
Seton Family Of Doctors At Balcones Woods is a US Doctor based in Austin, Texas. Seton Family Of Doctors At Balcones Woods is located at 11149 Research Blvd #210, Austin, TX 78759, USA.
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