My husband (then fiance) surprised me with my dream ring. I started crying and everyone in the store kept telling me congrats. I told everyone my name one time. 3 months later I called and had a question about my ring. The girl on the phone instantly knew who I was, knew my name and my ring. MIND BLOWN! Way to make your customers feel special and welcome.
Jeremy and Margaret are both amazing each and every time we visit.
Sam was great, he really took the time to take care of me and make sure that I am ready with a ring to propose. Its great to know that I can come to place of business and they really care, not a lot of places like this. Will return for future business and will definitely recommend to friends and family. Very professional, five stars all day.
My husband and I couldn't be happier with everything at this location. First, we searched many other jewellers and received horrible customer service. As soon as we walked inside zales We were greeted and everyone seemed excited to help us. We told them our budget and we were shown a plethora of beautiful options ( other stores would literally show us 3 rings).
We went to this store to shop for some pearl necklaces. The pearl we were looking for was not available. The store manager took our contact details mentioning they would place a special order on the pearls. We did not receive a call back after even a month. Then we went again asking for follow-up. We have to explain ourselves all over again as if we had never been there in the first place. They still did not have the pearl. They made the same promise of special order again. But we just walked out.
I ordered online and had my purchases sent to this store. People here were helpful and friendly when I picked my jewelry up.
Quote a price the previous day and raise it on the next visit...
My husband and I returned with my nieces for their graduation present. A few months later we were browsing and the salesman mentioned that my niece came by for her jewelry cleaning and he mentioned her by name. Again I was impressed that not only did he remember her name but remembered she was my niece.
Total we have bought 5 pieces from this zales location and each time we are impressed by the personalized customer service. The warranties are great. The products are timeless beautiful additions to our family (yes, I said family. I treat them like they are my children. ) No complaints.
Zales Outlet is a US Jewelry Store based in Austin, Texas. Zales Outlet is located at 12901 I-35, Austin, TX 78753, USA.
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