So after two days we called the place ourselves and finally got the manger on the line. The manager told us that there is nothing they could do as they did nothing wrong. They were merely following the protocol, so it is not their responsibility. We were appalled by the rudeness of the manager. We said we wanted our money back at least for the service and at first they did not even want to do that.
Eventually the manager talked to the owner and they agreed to give us the money back for the service (the 20 bucks), saying that this is all they can do because it is (they repeated that at least 10 times) “not their fault” they ruined our clothes. Great.
Sufficient to say we will never be coming back to this place, and we strongly do not recommend it to anyone else.
They quoted the cost of dry cleaning my dress at $15. When I picked it up a different employee told me the charge was $19. $4 difference which is not great if you're on a budget and expecting to pay what was originally quoted. I also don't understand their business principle when they change the cost without calling customer as a heads up. She didn't seem to care and I didn't argue, but I regret not giving my business to Austin's favorite Rick's Cleaners. Never again.
I just wanted to thank you guys again. I only wore my Gucci jacket one time and me being the ladies man I am all the girls got make up all over it. And you guys made it new for me again and saved my jacket.
Speedy service. Friendly staff.
If you don’t want your clothes and your day to be ruined, avoid Anthony’s Laundry and Drycleaners.
When we went back with our problem we were told that it is not their fault our clothes was ruined and that we would have to be called back by the manager within one or two days. The manager did not call.
Do not use the laundry service (wash and fold) at this place. We brought in our clothes, were charged 20 bucks for the service and when we received them back most of it was shrunk. Our clothes were ruined (the t-shirts would not even fit anymore).
The only dry cleaner in Austin that I can compare to the quality of NYC dry cleaning. 3 other places in Austin have shrunk or ruined my clothing, I will never go to another place in this town.
Anthony S Laundry Dry Cleaners is a US Laundry based in Austin, Texas. Anthony S Laundry Dry Cleaners is located at 1113 W Lynn St, Austin, TX 78703, USA.
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