Reasonably priced, great service for laundering shirts. They offer a discount on Tuesdays and Thursdays.
A few months ago I brought a big mix of items for cleaning, dry-cleaning, and two pair of pants to be hemmed. Home Steam cleaned the regular business shirts without a hitch and I was mostly satisfied with the results, but the other two sets of items were a nightmare. I think I brought 8 items for dry-cleaning, and of those they ruined 4. My two cashmere sweaters came back with all sorts of random holes in them, and two other cotton/cashmere/wool mixes also got a bunch of holes in them.
I have been a customer for a couple of years now. I have never had a problem with service. Today I went to go pick up my husband's clothes and was told " Return tomorrow, your clothes aren't ready." When I asked why, the guy who was helping me out took a couple of seconds to respond. He said " we didn't have enough people to wash, so come back tomorrow." gee it would have been nice if I would have gotten a courtesy call before going out that way. He did't even say sorry. He didn't even care. We were supposed to leave out of town today and now, since all my husband's dress clothes are there, we are not going until tomorrow. Thanks, now I have a pissed off husband.
At first they claimed the sweaters/shirts had a defect in the material, but then they said they would compensate me for the damages. Fortunately, they ended up paying me most of what I paid, but this was unfortunately not enough money to replace the pieces of clothing since I purchased them when they were on sale (and thus they were worth much more). That being said, I would not trust them again with dry cleaning.
Love the drive through. Staff is friendly. Clothes look great after cleaning.
As for the alterations... they are not really set up to do this. Yes, there is a lady in the back (among all of the machines and workers) who does this, but is a very unprofessional setup. There's no sizable area for her to take measurements so she ends up cramping down in a small space to try to put a pin in your pants. This accordingly resulted in inaccurate hem lines and an uncomfortable experience, so I wouldn't recommend this particular service...
All in all, ONLY go here for regular business shirts/slacks or if you don't mind the possibility of having to replace your finer clothes.
Had this location hem up a pair of jeans. When the jeans were returned, they were a full 2 inches longer than where they were pinned - still extremely baggy at the bottom. Employees claimed the fault lied with where I pinned the jeans. No- had the GF pin while I was standing. Rather than fix the problem and gain a repeat customer, they argued it was my fault and wanted to charge me again. Complete waste of $12. Don't go here.
Home Steam Laundry Cleaners is a US Laundry based in Austin, Texas. Home Steam Laundry Cleaners is located at 2301 Manor Rd, Austin, TX 78722, USA.
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