Terrible service. Walked in and guy acted as if i bothered him for coming in. Told me to go elsewhere. i was in shock. Stay away from this place.
Found the place pretty helpful. They charged a diagnostics fee to check out a problem that Apple directly wouldn't touch due to a dent on it.
And really - two minutes. Unlike the nightmare that is an Apple store at the mall, I was able to stroll into the store and be seen right away.
Very disappointing. Dropped my Macbook Pro in need of repairs off a week ago after an appraisal, they told me they'd get the part on order and in the shop to repair within three days. A week later, I called in to see if I could pick it up (after a week of not receiving any calls or e-mails about the repair progress) and they told me they still hadn't gotten the part in. Showed up at the shop to pick up my broken computer with no changes to take it to an Apple Store for repairs instead. Shipment delays are understandable but it's unacceptable to not even attempt to reach me about updates or possible delays. Both times I went to the store, the employees seemed disconnected and bothered by my business. I won't be coming back here, the Apple Store is kinder, faster, and more knowledgeable.
These guys are fantastic. The service team is extremely knowledgeable and can fix just about anything. And the two owners are so friendly and helpful.
These people are magicians. I was worried that my phone was dead forever, but they fixed it in about two minutes.
Austin Macworks is a US Electronics Store based in Austin, Texas. Austin Macworks is located at 450 W 2nd St, Austin, TX 78701, USA.
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