Just walked in and no wait. Explained to the older fella that the MacBook appeared dead. He called in a young fellow from the back to work with me. He hooked up a diagnostic and figured out the battery still had a lot of life left but just needed a good long charge. No charge and very pleasant! I'm sending friends there!
Great work every time I come in!
EDIT: The store manager followed up a few times. I didn't call back initially because I felt like I'd said my peace about the matter. He was persistent, however, and we spoke about my issue. He explained the situation and refunded me the diagnostic fee given the situation. I feel like it was a very admirable show of good faith. I've adjusted my rating accordingly. I've left the original review below. I was not trying to bully a business into giving me a refund. Likewise I'm not trying to be a shill and change my review from bad to good because of a refund. I do however respect the way the shop handled the situation and think the experience should be known in full--to me it shows this business really does care about correcting a wrong. TLDR; Had a bad experience. The store went out of their way to correct it. My rating went from a 1 star to a 4 star based on the manager's professionalism.
Called up looking for a mac repair place that had logic boards for my old but beefed up MacBook Pro since they are hard to come by now. They said bring it in. Get there and very slick storefront with nice staff. Said it was $50 for them to check it out. They would be able to get a used or referb one but unlikely a new one. The $50 would go towards the work. I'm ok with that. Call me up a few hours later and say they were in fact not able to find anything at all despite what they said on the phone and at the store. Ok fine. Go in and have to pay $50 for work they weren't even capable of doing. What the heck. It's not like I backed out or changed my mind--I wanted the work done! They literally were not capable of completing their end of the transaction. They could have just told me over the phone instead of wasting my time and ripping me off! I'm sure they knew OR it would have been easy enough to figure out but instead they tricked me into coming in to lift a quick $50 off me. I specifically asked if they would be able to get a logic board since two stores could not. On the phone they acted like they had some in stock! Not happy with the experience and would not recommend. Feel ripped off. I should have said something but was shocked they were still charging me for their shortcomings and didn't want to make a scene in front of my daughter and embarrass her. I would not recommend this place after getting swindled out of $50 for a repair they couldn't complete.
Awesome place walked-in and asked for assistance with my Apple TV the handsome young man was able to assist me right away and fix my Apple TV issues, so grateful for finding this place and for the great service they provided I definitely recommend this place for anyone that has any Apple products.
Could have been a more professional experience. Tried to charge me although I have apple coverage and did not fix the issue with the computer. I would go elsewhere.
ORIGINAL REVIEW:
Compuzone is a US Electronics Store based in Austin, Texas. Compuzone is located at 1011 W 5th St, Austin, TX 78703, USA.
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