However, as a result of this poor in-store experience, I lost a little bit of faith in T-Mobile and honestly, regretted signing a contract with them. It's people like Gabe T. and Stephanie S. though who made me feel not only happy to be a customer again, but also like what I said and my issues at hand were - *GASP* - important! I genuinely appreciate their interest in trying to help me out with my phone device-related issues as well as reviewing any contract/phone questions that I had (and everything else, as I'm not exactly a phone guru haha.)
Some assoiates are very willing to help you get just what you need!
After some very poor experiences with the T-Mobile on 41st St. in Austin, TX (seriously - sketchy sales reps and rude managers. I dealt with them upon signing up for T-Mobile and actually had to call the corporate office to report them. That's a separate review for another time, though ;))..
All in all, great staff! These two are especially knowledgeable and personable. I couldn't have asked to be assisted by a better Team. Give them a raise! (A big one!) Include Jennifer in this raise as well, as she was super courteous and informative as well! I appreciate her kindness as well as everyone else's.
I payed and asked if they could change my plan. My phone had no connection for 2 days because they forgot to change the plan although they said they did the moment I was there. Had to go back again which was a little annoying.
There good staff and there help me the way I want
Music is super Load this is not a club . Unprofessionall employs given you the worse costumer Service . Do please be aware they just want you to buy phone nothing else . Make sure you don’t get ripped off on you’re first Bill
T Mobile is a US Electronics Store based in Austin, Texas. T Mobile is located at 2410 E Riverside Dr, Suite H11, Austin, TX 78741, USA.
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