To whom it may concern. your sales associate Regina, is so Awesome..
We walked in and were greeted by Ricardo Leon. His customer service was amazing! He helped us from start to finish and we will definitely refer our friends and family to him. He made the application process very easy and also was very funny which made the experience more personal rather than just straight to business. I can't wait to have my beautiful furniture in my new house! I also look forward to coming back to furnish the rest of the house!
Our salesperson, Isaac, was very helpful & patient. His main concern was our happiness & not just making a sale. Very happy & satisfied with the service we received.
very pleasant and all smiles experience with her, need to tell relatives and buddies to see her, only her at the South park meadow store.. Again tanks to Regina, I will definitely look for her on my next purchase at Conns..
I was supposed to receive a call the day before to confirm delivery and to make sure the time frame would work for me. They waited until after 8:30pm the night before to send an automated message notifying my they would deliver first thing in the morning. The message also stated if the time frame wouldn't work, to call the included phone number. I called immediately and it rang for about 10 minutes. I finally gave up and called the store where I spoke to my salesperson. He informed me that it was too late to change the delivery, despite me explaining to him that they waited until late in the evening to let me know when they were coming. He also gave me a phone number and told me it was for the Austin warehouse. He said I could call and maybe they could change it. I live in Austin and said I could just pick it up. He said they cannot do that. I called the number he gave me and it was for the Houston warehouse, not Austin. The Houston warehouse told me there is no number for the Austin center. He also said it was not a warehouse, but only a distribution center. I was told all sorts of conflicting information. The reason I needed to change it was because I had class the next morning and I am required to be there. I had to skip and got penalized for it since I could not change the date. No one offered to do anything to make up for all of this, despite me spending over $3,000 in the store in one visit. They didn't even offer to refund my delivery. I was willing to pick up the merchandise from the distribution center so I could make it to class and they would not let me. I will never do business with them again. I feel once they received my money and an agreement, they were no longer in customer satisfaction.
product she sold me.
Every single time I come in to make a payment the sales people just stand there and act like you're invisible its ridiculous. They have poor customer service if I could give them no stars I would. I just walked out of there from paying my bill when I walked in I walked to the front counter there was like 5 people standing in the front no one greeted me no one asked what they could help me with, one of the girls walked off and the other put her hand in front of her face and put her head down it wasn't until I said oh I guess I'm invisible that she decided she was gonna help me. This place is ridiculous. The staff needs proper training on how to be a good sales person and how to have good customer service.
very helpful, and knowledgeable with the
Conn S Homeplus is a US Furniture Store based in Austin, Texas. Conn S Homeplus is located at 9900 S IH 35 Frontage Rd, Building H, Austin, TX 78748, USA.
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