Thanks FBS and great installers Johnny and Maury!
Our full house remodel needed a new kitchen and bathrooms cabinets. We checked a few places and after seeing a kitchen by FBS at our friend’s house we went there as well. Our designer C.J. Smith was very competent and professional who understood well our ideas and aesthetics .She worked out a design plan that met our needs and was in our budget. She offered many options that helped to finalize our selections.
They work mostly by appointment, but the person who was there at the time was still very helpful and showed real interest in our needs. Overall, a good experience.
This was a nice store. They have a lot of displays for you to check out, and the staff is friendly and there to answer your questions but they are not pushy and they allow you to walk around on your own. That's hard to find in some stores like these!
There have been a few issues on the way that were resolved and the final product was amazing!
We recently purchased a complete set of kitchen appliances and a washer and dryer from FBS. They spend a lot of time with us to ensure that our needs were met. We made several changes during the process and they were always receptive and helpful. They were always willing to offer helpful advice and after a period of time, they gained our trust and during the installation phase and maintenance phases, they have shown themselves to be worthy of that trust. They are our first choice for any future purchases and we would be happy to recommend them to anyone needing a vendor whose services they can rely on.
We have ordered cabinets and a pantry door to match in the Kitchen, cabinets for two bathrooms with a tall closet and additional two console cabinets for other rooms.
Factory Builders is good on the sales end of the equation but fails miserably on the support of the products they sell. In fact, it is a major accomplishment to just receive a call back since the only way we were able to discuss the repairs we needed was to leave a voicemail with the salesman. The first time we needed support it took numerous calls to get help. This time, after six unreturned calls we get the message. They are not providing support. Purchase from Factory Builders at your own peril.
Factory Builder Stores Appliances Cabinets Austin is a US Furniture Store based in Austin, Texas. Factory Builder Stores Appliances Cabinets Austin is located at 9715 Burnet Rd, Austin, TX 78758, USA.
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