Update: Ethan Allen is returning the sofa and giving me a refund.
Great store. Very happy with the service level we have received from initial design and selection, purchase and delivery. Thank you!
This place has the WORST customer service. Very shocking for Ethan Allen. Thats because this is a franchise store and one of the corporate stores from what I was told. I am STILL waiting for my items. Ive been waiting for 2 months. Every time I call no one can give me an answer. I have had several dates that keep getting pushed. I can understand that for my custom sofas, however I can not understand that for my in stock items like a chandelier. The owner returned my call about a week later and offered zero resolution. I love EA furniture, however I will purposely not be purchasing from them again because its been so awful. The amount of time I have spent on the phone with them trying to figure out when my times (that should have been in already) will arrive is ridiculous. Who has time for that? In hind site I would not order from them. We purchased a new home and needed all new furniture. All of the other companies I purchased from have already delivered long ago when I ordered from EA first. Horrible is all I can say.
Bought an Acadia sofa earlier this year. Coushins lose their shape and have notified the store. They replaced sofa and same exact problems with replacement occurred. paid 2k for the sofa. I just want my money back. Quality is just not there on this sofa.
Janet is probably the most knowledgeable and creative interior designer I have ever met. After a simple description of our room she had fourteen ideas for us to consider.....Amazing!
We had recently moved into a new home so we worked with one of the designers at the store to purchase living room furniture, office furniture, and bedroom furniture along with drapes and area rugs. The designer we worked with did a great job with picking out furniture and items that we liked. We were happy with the overall look of the room. We have had the furniture less than 2 years and it is wearing terribly! Our sofa cushions are deformed and lumpy, our chairs are pilling and we ended up throwing out the rug because it looked so worn already. I called and spoke to corporate and they sent someone out to our home. He "fluffed" the cushions on our sofa and took some photos. I thought it was a joke. He told us that we had the highest grade of foam and that they would not replace the cushions. Poor quality and poor customer service. Such a waste of money. Not what we expected from Ethan Allen.
Ethan Allen is a US Furniture Store based in Austin, Texas. Ethan Allen is located at 2817 W Anderson Ln, Austin, TX 78757, USA.
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