The furniture is nice, but the customer service is terrible. I was treated like I couldn't possibly afford the furniture. Then it took about a month to get the furniture to their store for pickup.
Good place. We drove all over Austin looking for Furniture and ended up here. They have a great selection of furniture plus you can custom order, which we did. Our sales consultant was great (Misty). The furniture was delivered professionally and looks great! We've been back since and ordered additional items (rugs) and picked up some great accessories.
We were in the market for a bigger couch, and we ended up liking the selection at Haverty's. They had two couches that fit our needs, and they were pretty customizable to fit our space. It was relatively easy to order from them, although we were pressured a little bit to look at matching rugs. We were given a delivery range for 4-6 weeks - paid, and didn't hear anything. At 5 weeks from our purchase, I called to see when they were coming - only to be told that the order had been placed on backorder and wouldn't be there for another month at the earliest. If I hadn't called, no one would have reached out to me. We were pleased with the shopping experience... but the shipping/post-purchase communication will cause us to chose another vendor in the future.
Just bought some furniture. A lady named Colleen helped us. She was very patient and answered all my questions. The place was very clean. I never felt pressured to buy. The furniture came the same week i ordered and the guys that delivered were nice.
Best furniture store around. High quality and decent prices. The sales people are helpful but not pressuring. Go here first when looking for new furniture.
Good selection - poor communication
Havertys Furniture is a US Furniture Store based in Austin, Texas. Havertys Furniture is located at 4301 W William Cannon, Bldg B, Suite 700, Austin, TX 78749, USA.
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