Stevey was super nice. Did not feel any pressure to purchase. Was given pricing and fliers upon request. Was informed of upcoming sale. Showroom floor is immaculate.
My experience was wonderful until I decided on a purchase and I would like to bring it home with me or pick it up tomorrow, can't do it they said. I can either drive to Round Rock from South Austin and pay them $35 to load it in my truck or I can have it delivered to my house for $100. Won't be buying it from them. If I could pick it up for free I would do that.
Disappointed Customer
Ordered a $1700.00 recliner with a swivel base and they sent me the FLOOR MODEL. I purchased a brand new chair and was never told that I would receive the FLOOR MODEL. The only reason I found out I had the floor model was because I went back to the store to compare the floor model with the one I ordered. Roxanne Told me the chair had been moved in the store. ( which is a lie ). When I did talk to James the store manager he told me that I have the floor model in my house. I asked why I have the floor model when they took detailed instructions for my custom order. He said it was miscommunication between us and said He would order me another chair. Great ( I thought). so now the second chair was supposed to be here on March 18. When I called on March 20 They told me the chair was at the store and they were waiting for a balance of $1300.00 fir the chair that I had already paid for. This time when I went to the store to find out what was going on, they said my chair was ordered wrong and did not have the swivel base and it was still in Dallas. They do not know what the truth is. I ended up calling a lazyboy store in San Antonio and reordered the exact same chair for $1200.00 with the same warranty.Watch out for this store in south Austin they will take advantage of you.
So this is a hard one to review. My favorite chair in the entire house came from La-z-Boy. But the sales people are horrible. It feels like searching for a diamond in the rough.
I am so disappointed in my La-Z-Boy couch, I paid $1800.00 for a couch that is crooked. I have had the technician out 5 times to try to fix the problem. He even replaced both recliners, this did help for awhile but not its worse than before. Both ends are sitting 2 inches lower than the middle. Customer service is not very helpful at all. I am so embarrassed when some one comes into my home and says "Oh this is your new couch. Whats wrong with it? " Its pretty obvious it so crooked. I have been a La-z-boy customer all my life, till now. I would never suggest to anyone to buy La-Z-Boy ever again
La Z Boy Furniture Galleries is a US Furniture Store based in Austin, Texas. La Z Boy Furniture Galleries is located at 9900 S IH 35 Frontage Rd, Austin, TX 78748, USA.
Please contact with La Z Boy Furniture Galleries using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find La Z Boy Furniture Galleries opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Furniture Store in Austin