I've used their services in several occasions and I've never been disappointed. That's quite an accomplishment for a U-Haul Moving and Storage Center. They're professionals and they're fair with their prices.
Judy was rude and brushed me off with an unsympathetic attitude by shrugging and said "sorry I can't help you" and proceed to move on to the next person waiting behind me. I have never felt so disparaged before in my life.
People are really unfriendly and most of them are sitting around when customers are waiting for service. ALWAYS check mileage on trucks because if they have service done and had miles put on while on service they will not update their mileage and charge the customer extra
Poor customer service. Called at early in morning to reserve a moving truck and spoke with John who indicated to me that there are 3 trucks left, and will reserve one and took my name down. This being my very first moving experience, I truly believed that I had an reservation for a moving truck.
To my dismay, when I arrived at this U-haul location to speak with Judy, the owner/manager only to find out that there are no trucks on the lot, all already swiped up by other customers.
Apparently John was either unfamiliar with reservation process, or did not follow the proper protocol only to cause me not having a reservation in the first place because I did not know that they were supposed to take my credit card number to make an reservation (due to me being only a novice at this moving experience which caused my reservation being "given away")
Excellent customer service... Very helpful...answered any questions that I had and helped me decide what size truck I would need for my move.
This almost made me lose faith in U-haul, until with a help from my family member working out efforts with one of the other staff who jumped in attempt to clean up and salvage the damage wreck of a mess perpetuated by Judy and came to my rescue to attempt to restore my faith by securing a moving truck for me in a very tight time slot.
Judy was extremely cold-hearted and clearly showed extreme lack of interpersonal skills as she continued to refuse to communicate with me using paper and pen and forced me to read her lips throughout the ordeal, as I am hearing impaired.
I highly recommend working with she seems to know her way around and always considerate of customers' needs and feelings, and do AVOID dealing with the owner at all costs.
Totally solid. I rented the motorcycle trailer a few times and it worked out really well. They get you taken care of quickly.
U Haul Moving Storage At Slaughter Lane is a US Moving Company based in Austin, Texas. U Haul Moving Storage At Slaughter Lane is located at 9001 S I-35, Austin, TX 78744, USA.
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