Overall, it is brazenly obvious this clinic strives to put quality pet/owner care at the top of their list. From what little I saw, their culture is built around a love for our furry friends.
I've never met a vet who made my cat's care feel like "human care". Sure many vets can (and do) properly care for an animal. After research, the care outlined by my current vet is consistent and comparable with Dr. Walden's. However, Dr. Walden's approach to care was of much higher quality. Dr. Walden took the time to review my cat's treatment plan, provide me my options and the rationale for each option, and made it a point to present me with the costs associated with our agreed treatment plan so I had no surprises on the costs for that day's visit. Every person has a different idea of what they would consider "ideal" care. Mine happens to put heavy weight on understanding the reasoning for the treatment and on general knowledge. If you prefer a similar type of care, Dr. Waldon is highly recommended. I will transition my cat's care to her after one visit (he is an older cat suffering from a chronic disease).
Their staff was superb too. The technicians (namely Elizabeth, sp?) were clearly knowledgeable and even took the time to show me how to administer injectable medications for my future knowledge.
I had to put my oldest kitty down, and ended up here. They were kind and understanding, and even sent me a sympathy card, hand-written by the vet that performed the procedure. They made a difficult parting less painful. Thank you!
Their reviews are high for a reason ...
This was my first visit to Lakeline Animal Care, and I'm thrilled! Everyone was super sweet and polite, especially Dr. Olivares and the vet tech. I feel terrible for not recalling her name... She truly was awesome though! I'll update this when I find out, so that she can have a proper shout out.
Regarding their facilities, I love the separate entrances for felines and dogs. It is clean and homey but mildly dated. The flooring is tile and poor to absorb sounds but I presume that is a sacrifice made with sanitation in mind.
Above and beyond ... the vets and staff here are amazing, thorough, and extremely caring of pets and owners alike. We've had to put down two of our dogs recently and their process was incredibly well done. It's the little things that count, and they do them to the nines.
I made my appointment last minute, so I was surprised they had an opening same day. They allowed me to bring both of my cats in for a double exam, took their time, were very thorough, and didn't push for any unnecessary procedures. What they did charge for, however, was very fair. I highly recommend them :)
Also, they are open 7 days a week so busy poor folk like myself can afford to take their little ones in on the weekend should something urgent arise.
Amazing staff. Superb vets. They're all caring, empathetic and excellent at what they do! I feel lucky to have them for my dogs and cat. They deal with everything imaginable seamlessly.
Vca Lakeline Animal Hospital is a US Veterinary Care based in Austin, Texas. Vca Lakeline Animal Hospital is located at 12010 Ranch Rd 620 N, Austin, TX 78750, USA.
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