Brooke was awesome at the Austin airport. She took care of me even though I showed up early. She explained everything great and did so with a smile on her face and in a timely fashion which was something I normally don't experience with rental car companies. I will definitely use advantage again when I rent a car
We dealt with an individual named marc(manager of the Austin office). Would highly recommend not doing business with advantage. We put together events for terminally sick kids and they rented us a vehicle that had no internal power and achieved 7 miles per Gallon when they told us it was 18 mpg. When trying to deal with the situation marc said that he didn't want to deal with giving us a proportionate refund simply because " he didn't want to".
I was on a trip this past sunday and we had a bad experience with the vehicle. One of my best friends needed her mobile oxygen for her disease and the rental car company gave us a car without any power and wont refund us but 130$ from a defective car in both power and gas efficiency. The situation was not handled in any way in a fair manner and the city manager is in Austin is the reason to blame. His name Is Mark. Horrible representation of customer service and its sad that you all choose to allow someone to represent your business.
Chris at the Austin Airport was absolutely amazing! He was friendly, kind, funny and supportive... that's weird to say but let me explain. I had a really awful day and had rented online with a different company. My own car had broken down and I have a job that I can't possibly call out for (leadership for a summer camp, lots of kids, need I say more?!) When I got to the airport and went to pick up my car the lady at the desk refused to help (I was using a debit card) and though she was very nice my day had just gotten worse. Like a sad puppy I went down the line to find a rental company that would use my card (please take my money! I just needed a car!). This is when I met Chris. He was working with a group of men who didn't speak English and he was patient and kind to them. Instantly I was impressed! When it was my turn I got to the counter and begged that he take my card. He gladly explained that there was an increased deposit (which I was fine with) and helped me find the right vehicle. He also helped me with price matching the reservation I had previously made! He really made my day so much better. The man, though I didn't get his name, who helped me check out my borrowed vehicle was amazing as well! He was kind and funny and answered all of my questions. So, would I recommend this company again? Absolutely, 100%, yes! Obviously they hire the right people and have fantastic prices. Will I use them again? Every time!! Thank you, Chris and thank you to the man who checked my car out!
Reading both negative and positive reviews for Advantage, I decided to take a chance and see for myself. Overall, I had a very good experience with them. The wait time was reasonable, and the car was ready and clean when we arrived. I will definitely rent from Advantage again.
Advantage Rent A Car is a US Car Rental based in Austin, Texas. Advantage Rent A Car is located at 3600 Presidential Blvd Suite 107, Austin, TX 78719, USA.
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