Ive been renting from Payless at ABIA for over 2 years now. Forst couple of times was for Leasiure. The last two times where due to an auto accident, I was also hit in the rental when I was renting for my accident. ( boy thats a whole other Story)
I wouldnt rent from anyone else. Half the price of enterprise, hertz, etc., or any other major car rental company.
If your having larger problems, I personally have and would go into the location and someone WILL help you, and give you copies for your record.
Terrible customer service. You can't reach anyone at the actual Austin office, they just route you to their call center and don't help you at all. My father is elderly and left his cane in the rental car. He needs it to get around and there is no way to reach anyone at the office to help us. Stay far away from this company. Pay a couple extra dollars a day for a company that isn't shady and actually helps their customers.
When I returned the rental car to Payless at the Austin airport, the attendant refused to give me a receipt or any type of documentation that I had returned the car. He told me that a receipt would be emailed. No receipt was emailed (amusingly I did receive an email from them for a survey). When I checked my debit card later, I found I'd been overcharged. Called them, and they emailed a receipt. Turns out they charged me for 2 extra hours, when, in fact, I had returned the car more than 2 hours EARLY. It was physically impossible for me to have returned the car when they said I did, as I was on a plane, in the air at the time. When I called them again, I was told that Payless has no phone number for customer service, all they could do is open up a customer service ticket and the complaint would be addressed within 24-72 hours. THEY NEVER ADDRESSED THE COMPLAINT. I gave them more than a week to do so. I finally went to my bank to dispute the charge. Fortunately, I had a receipt for gas (purchased near the airport, with date & time), a copy of a text I'd sent my husband right after returning the car stating that I had just returned the car, and a copy of my plane reservation, clearly showing that it was impossible for me to have still even been in the state of Texas at the time Payless claimed I'd returned the car. Was told it could take 90 for the disputed charge to be reviewed, but it was resolved in a little over a week, no doubt because I had rock solid documentation. My advice -- steer clear of this deceitful & fraudulent company.
I had a situation the day before i flew in town where my wallet, id and credit cards got stolen i had everything i needed to rent car but was told they couldn't rent to me by Demetrius who was just doing his job so i saw Young lady Rasheeda who remembered me from ACE carrental days( i always rent from them when in town) to make a long story short was able to get carrental without any problems thanks to Rasheeda and Demetrius at Austin location really made my trip otherwise i don't know what i would of done Thanks guys.
Absolutely awful experience! Rented car, arrived after 10:00 pm from my flight and there was a long line....to learn they had no cars. Told me to rent from another company that was much more expensive then went back to talk to Payless person, who said well your reservation was prepaid so you have already been charged (for a car they did not have)...told me to go upstairs to talk to Manager, waited in another long line to learn that he could not help and to call 800#. When I called the 800#person was rude and hostile from the moment he picked up the phone and insisted my reservation was not prepaid...and could not help me. Can NOT recommend payless any less.....
Granted their phone support SUX!, and the filing report via email/online also kind of sux but they do get back to you.
Payless Car Rental is a US Car Rental based in Austin, Texas. Payless Car Rental is located at 3819 Presidential Blvd, Austin, TX 78719, USA.
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