This place was the worst ever. They let me rent a faulty vehicle and thought they could force me to drive it back to their location instead of simply picking it up from the nearest thrifty location since it was an unsafe vehicle to drive. This location in turn told me that if the vehicle breaks down I will have to pay fr all cost so i immediately took it to the nearest location possible and turned it in. My whole vacation ruined because this place gave me an unsafe car and expected me to drive it. I Think Not!. Now that they got their vehicle they have charged all erroneous charges even though they are the ones who told me to bring the vehicle in as soon as possible. Crazy, I will never go here or recommend to an.one and anywhere I see this franchise type company they will get a negative rating from me
My experience was a nightmare. I have rented quite a few cars in the past but this was my first time using Thrifty & I rented a Toyota Corolla. The car has strange features (like the cruise control randomly turning off & the bright lights coming on suddenly when I had turned them off previously) but the worst was when I was trying the fill up the car with gas. I could not figure out how to open the gas tank to fill it up. I spent several minutes searching the car but found no way to do it and I had to make my flight so I had no choice but the bring the car back without filling it up. When I got to the return ramp, there was no one on duty and I had no clue where to park the car or what to do with the keys. I brought the keys inside and placed them on the counter and then left them a voicemail stating what I did with the keys. I got a phone call later saying that I would be charged $50 for the key (they hadn't listened to their messages.) I wanted to speak with someone to express my dis-satisfaction so I was directed to leave a message for Trey, who has yet to call me back 2 days later.
Rented an SUV. Paid on line. Picked up vehicle and was told there would be an incidental charge to my credit card but would be refunded upon return if no issues. Charge never came off. Receipt breakdown of charges are different from what their billing said they were but suspiciously the totals are the same. 2 times I called in and was told they would be refunded. 3 months later and on my third call was told the charges are correct and no refund. Never will use a company that charges hidden fees.
Overcharged! I booked through American Express Travel and was quoted $140 - turned the car in many hours early and was charged $195! They never emailed me the receipt like they promised and you can not reach anyone on the phone. I am disputing the charge with American Express. DON'T RENT FROM THIS COMPANY AT THE AUSTIN LOCATION.
Hours state that they open at the counter at 6am. Long flight from Anchorage to Austin. Just wanted my car and instead waited. Its now 640am and still waiting for someone to show up at the counter. Called customer service and was told that they will make a note for the manager and that they could not do anything more. Would have gone somewhere else if not for already reserved. On upside when i was assisted at the outside booth the attendant was pretty cool and got me taken care of quick. Originally was going to rate 1 star although the booth attendant redeemed some of my experience. That is why i gave 3 stars.
Thrifty Car Rental is a US Car Rental based in Austin, Texas. Thrifty Car Rental is located at 3600 Presidential Blvd, Austin, TX 78719, USA.
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