The staff arranged for pickup from the airport and welcomed us to the hotel. Each employee I had the pleasure of coming in contact with provided me with what I needed. The room was comfortable although the bathrooms were a bit tight. Overall pleasant experience.
Great location, friendly and polite staff, freshly refinished, quick access to highway along with nice amenities! Pool and hot tub area are great! Highly recommend!!
The staff was very courteous and kind. The room was clean and presentable. I really enjoyed my stay here. They have complementary breakfast till 10 and they offer various options. I didn't get a chance to go down to the pool but it was kind of small. I would deffeniltly stay there again
Rough around the edges, no seriously. Most edges of of the room where dirty, scuffed, or badly patched. The staff was very polarizing:in the morning everyone was friendly and greeted you, and in the evening the staff was rarely at the front desk and never acknowledged your presence. The happy hour put on by this Holiday Inn express served Miller beer and franzia boxed wine put into unlabeled wine bottles. Other Holiday inns have put much more effort into there happy hours by offering a variety of bottled beer and decent wine from a bottle that isn't disguised as something it's not. And last but not least on the last day of my 8 night stay I found a roach in my room.
Door didn't lock for an hour, bathroom looks like it's falling apart, room smelled weird, stains on couch and terrible service. The only positive is the bed seemed clean and comfortable. That has yet to be tested.
Holiday Inn Express Suites is a US Lodging based in Austin, Texas. Holiday Inn Express Suites is located at 7601 E Ben White Blvd, Austin, TX 78741, USA.
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