Upon arrival the staff was very welcoming...being a Diamond member, he immediately upgraded us. The location is great to get around Austin. Close enough to get anywhere within downtown Austin and but gets you away from the heavy traffic as well. There are plenty of restaurants and shopping in the area to keep everyone busy. The room's are immaculate and very well updated. Parking was easy no valet. We were in town for a business meeting and it was nice to have the space to meet with one another when needed.
This hotel might carry the Hilton name, but it is definitely not a Hilton. It is owned and managed by another company and they cut costs everywhere. The rooms are big, but the tissue and toilet paper are scratchy, I only ever saw one employee and when the light was flickering they tried for a half hour to bring in different light bulbs to replace it, but there were all so cheap that they would buzz and flicker. The food quality is terrible and nothing like other Homewood Suites. I have stayed at many other Homewood Suites and this one is nothing like them. There are other Hilton brands in Austin that are much better, like the DoubleTree.
Good room, friendly, helpful staff. Maintenance called but didn't fix problem with toilet flush.
I enjoy the DVD player they have in the suites. They will be top of list if needing to book just because of the that! But overall the suites are nice! Very clean, comfy bed, good amount of towels, Neutrogena products, good breakfast varieties, nice staff, and great location. Can't go wrong.
I really can't say enough wonderful things about this hotel. After traveling for 12 hours on a Sunday I walked in to a lobby that felt very homey and very Texan and the manager, Kennedy, checked me in and was beyond friendly and very genuine. She even went the extra mile and had some wine chilled for me along with a note from my boyfriend who had called ahead to arrange it. (Yep, he's that amazing!) The rooms here were really awesome. I've stayed in some high-end hotels and you notice that plaster or a tile is cracked here and there - nothing like that here at all - the rooms were very well maintained. I love that they had separate living room and full kitchenette. The a/c was plenty cold and the bed and pillows were perfect! I felt totally safe, even staying on ground level. I would definitely stay here again without any hesitation at all.
Homewood Suites By Hilton Austin Arboretum Nw is a US Lodging based in Austin, Texas. Homewood Suites By Hilton Austin Arboretum Nw is located at 10925 Stonelake Blvd, Austin, TX 78759, USA.
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