MANAGEMENT MUST SUCK TO HAVE ALL THESE ISSUES IN ONE HOTEL.
The hotel is very luxurious and elegant. The room was clean and the view from the balcony was awesome. The outdoor is wonderful to explore as it is located near the woods and in the middle of a shopping center.. you got to see it. Worth the price.
Finally, a Sioux chef comes out and calmly asks the driver to move to a different spot which seemed to resolve the whole problem. I was glad to see the poor driver bark back at the staff butt-hole. I was also glad the Sioux Chef stepped in for that poor driver.
The room has no drawers in which to put your clothing (I was here 3 nights) so I could not unpack fully, there is no place in the bathroom to hang your hand towel (only a hook behing the door for ALL towels used by 2 people), blinds in room do not fully close so light filters in in the AM, the A/C is really hard to control ... either too cold or nothing, despite the thermostat reading. Tried to get a spoonful of bleach to clean a stain (not on clothing or the room) but they would not give it to me due to some internal policy. They could have tried to work with me to understand what I needed and, together, maybe find another solution. The idea of solving a customer problem appears not to be on their menu. I had to rush at midnight, on foot, to the nearest grocery store before they closed to buy bleach.
DO NOT STAY HERE!
Maid service sucks. By 6pm, we had to call downstairs to get our room clean. Asked the attendant for an extra luggage rack. He said, "sure." In 3 days, that never happened.
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around...
The hotel is nice but the staff is horrible. Nobody speaks English. The cafe never has cream for the coffee nor can you ever find anyone to assist, or a waitress / waiter when you want a refill.
Pillows are fancy made out of feathers but hard as a rock when they get compressed. I asked for foam ones... maybe I will get them tonight.
Oh yeah! Very clean, very nice with a huge atrium which maybe a bit much for some. Lots of shops and eats within walking distance. Clean and modern rooms of decent size, but just a small refrigerator. Great service with smiles!
They try hard but they have issues.
The hotel is very luxurious and elegant. The room was clean and the view from the balcony was awesome. The outdoor is wonderful to explore as it is located near the woods and in the middle of a shopping center.. you got to see it. Worth the price.
Punch line... despite their trying, they will not be my first choice of place to stay the next time.
THE WORST was at the loading dock. There was a vulgar man screaming at this one poor driver. The guy was trying to explain to the hotel loading dock staffer that he did not park the truck but had no problem moving it as his boss gave him a key. The staffer was at such a high pitch rage level, he never heard the poor driver.
Renaissance Austin Hotel is a US Lodging based in Austin, Texas. Renaissance Austin Hotel is located at 9721 Arboretum Blvd, Austin, TX 78759, USA.
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